Operations Supervisor

🚀 Join Our Dynamic Operations Team as a Supervisor! 🚀

Location: CI TALSA - Carrera 50GG #12Sur-07, Itagüi.

Schedule: Monday to Friday - Full Availability

About Us: At Solvo, we believe in growth, well-being, and continuous learning. We offer incredible opportunities for career advancement, comprehensive wellness plans, and an internal training school to help you reach your full potential.

Your Role: We are on the lookout for a passionate Supervisor to lead a diverse and thriving team with one of our exclusive brand partners. Reporting directly to an Operations Manager, you will play a crucial role in driving our team to success.

What You'll Do:

• Lead and Inspire: Manage a team of 12-18 direct reports, coaching and motivating them to deliver world-class customer service and achieve their best.
• Operational Excellence: Oversee daily operations, ensuring program goals like service level, quality, and staffing are met.
• Continuous Improvement: Foster a culture of accountability and personal excellence, driving continuous improvement in all areas.
• Effective Communication: Keep your team informed about key issues and provide constructive feedback to help them grow.
• Collaboration: Work with quality assurance, training, and recruiting to share ideas and leverage best practices.
• Quality Assurance: Develop and audit strategies to ensure top-notch service delivery.
• Cultural Ambassador: Embody and promote our company values in everything you do.
• Client Expertise: Become a subject matter expert on your client's business, earning their respect through your knowledge and commitment.
• Retention Strategies: Implement strategies to maintain acceptable attrition levels.

What We're Looking For:

• Challenge Lover: Enjoy tackling challenges and developing innovative solutions.
• Self-Driven: Strive for excellence in everything you do.
• Motivated and Reliable: Be persistent and dependable.
• Ethical and Fun: Have strong ethics, integrity, and know how to have fun while working.
• Growth-Oriented: Continuously set and achieve personal goals.
• Customer Service Passion: Have a passion for delivering world-class customer service.
• Team Player: Work successfully with a diverse group of people.
• Celebration Enthusiast: Understand that fun is part of the equation and celebrate small wins.
• At least two years of experience as a Supervisor in the BPO industry.
• Advanced english level C1 (This is a client facing position)

Why Join Us?

• Career Growth: We offer opportunities for advancement within the company.
• Wellness Plans: Enjoy comprehensive wellness plans to support your well-being.
• Training School: Benefit from our internal training school to enhance your skills and knowledge.

Apply Now! Don't miss this opportunity to be part of our amazing team!