Buscamos agente bilingue para tech support chats/llamadas (FG)

Job Description:
We are a leading insurance protection and financial wellness solution, leveraging technology to serve clients across all 50 states. With a corporate team of over 150 and thousands of agents, we build lasting relationships and tailor life insurance solutions to meet the evolving needs of American families. Our diverse team shares a common goal: helping clients protect what matters most.

Objectives:
The Corporate Support Specialist will engage directly with agents and clients through chat and ticketing systems, addressing their support needs across various insurance technology platforms.

Essential Functions:

Respond to support tickets, calls, and chats, providing first-line helpdesk assistance to agents and policyholders
Conduct research to address policyholder questions and concerns
Troubleshoot and escalate level 1 tickets and chats as needed
Compose business letters and communicate effectively both in writing and verbally
Engage extensively in chat communications
Competencies:

Strong communication skills
Initiative
Multi-tasking abilities
Troubleshooting skills
Education and Experience Required:

High school diploma
Experience in customer service and tech support
This role does not involve supervisory responsibilities.

Schedule:

Friday to Tuesday, 2:00 PM to 12:00 AM EST
Wednesdays and Thursdays off
Convenient bus route available
Training:

Monday to Friday, 9:00 AM to 5:00 PM (1 month)
Location:

Bogotá only
Salary:

3,600,000 COP
Benefits:

Fixed-term contract
Comprehensive training program
Opportunities for career advancement
Supportive work environment
Access to company resources and tools