Customer Service Representative - English C1

📍 Location

Barranquilla, Colombia

Celer - Cra # 79 - 115

⚠️ 100% On-Site Position

🕒 Schedule

• Monday to Friday
• Availability between 6:00 a.m. – 6:00 p.m. (rotating shifts within this time frame)

⚠️ Full availability within the schedule range is required

🎯 Position Overview

We are looking for a Customer Service Representative to serve as the first point of contact for medical providers and members. In this role, you will deliver high-quality support through calls, emails, and internal systems while working in a collaborative and fast-paced environment focused on service excellence and professional growth.

✅ Key Responsibilities

• Handle a high volume of inbound and outbound calls
• Manage customer service emails and support tickets
• Resolve access issues and provide requested information
• Conduct follow-up calls with providers and members
• Investigate invoices, balances, and claims
• Accurately document interactions in internal systems
• Support account management and operational projects

🧠 Requirements

• Minimum 1.5 years of experience in customer service (calls and emails)
• Background in healthcare or insurance (preferred but not required)
• Basic knowledge of systems and office tools
• Strong communication and problem-solving skills
• Ability to work collaboratively and stay organized
• Ability to work independently in an on-site environment