FIFA Customer Service Agent!
🎟️ Customer Care Representative – FIFA
📍 Barranquilla – ONSITE
🕘 Full Time
📝 Role Overview
Provide customer care support to general public ticketing customers for FIFA tournaments, ensuring excellent service and full compliance with FIFA policies.
✅ Requirements (Mandatory)
- 📞 Minimum 10 months of Call Center experience
- 🌍 English B2+ (mandatory)
- 💻 Experience handling calls, emails, and customer platforms
- ✅ Strong punctuality and schedule compliance
🎯 Key Responsibilities
- 📧 Respond to ticketing inquiries via calls, email, webforms, and other channels
- ☎️ Handle inbound & outbound calls / IVR services
- 🧾 Provide back-office support (data entry, CRM updates, document review)
- ♿ Assist customers with disabilities or limited mobility
- 📋 Ensure compliance with FIFA ticketing policies and internal standards
- 📊 Meet monthly KPI targets
- 🤝 Support teammates when needed
⭐ Skills
- Excellent customer service and communication
- High attention to detail
- Ability to provide accurate information within defined timelines
#LI-Onsite
Requisitos
Estudios
Bachillerato / Educación Media
Idiomas
Inglés - Avanzado
Habilidades
CRM
professionalism
responsibility
punctuality
communication skill
attention to detail
team work
Sobre SOLVO S.A.S
Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.
Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.
