Healthcare customer service remote
📍 Remote | Full-time: Monday to friday 8:00am - 5:00pm
About the Role
The Associate Researcher engages with healthcare professionals to collect data and support research initiatives. This role requires responsiveness, adaptability, and teamwork to ensure accurate outreach and documentation.
Key Responsibilities
- Call and email healthcare providers to invite participation.
- Schedule research calls based on provider availability.
- Document outreach activities and maintain tracking systems.
- Provide excellent customer experience in all communications.
- Support team members in outreach and research projects.
- Participate in quality assurance discussions and team meetings.
Skills & Qualifications
- Minimum 1 year of experience in customer service with healthcare
- English C1
- Strong interpersonal skills and ability to prioritize tasks.
- Organized and efficient in daily outreach activities.
- Proficiency in MS Outlook and Excel.
- Experience with Salesforce (preferred); knowledge of Calendly is a plus.
- Comfortable giving and receiving candid feedback.
Requisitos
Estudios
Idiomas
Sobre SOLVO S.A.S
Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.
Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.
