Operations Supervisor Billingual Callcenter - Chat and email

Operations Supervisor

📍 Location: Colombia – Medellín / Barranquilla 🗓️ Workload: 44 hours per week 🗣️ English Level Required: 9.0 – 10.0

🧠 Job Description

Our dynamic Operations Team is currently in search of an Operations Supervisor to lead a diverse and thriving team in partnership with one of our exclusive brand clients. Reporting directly to the Operations Manager, this role is ideal for someone who:

1. Thrives on solving challenges with innovative solutions
2. Is self-driven, reliable, and persistent in achieving excellence
3. Demonstrates strong ethics, integrity, and a positive mindset
4. Values fun and celebrates small wins
5. Is passionate about world-class customer service

🎯 Key Responsibilities

1. Lead, coach, and motivate a team of 12–18 direct reports to deliver exceptional customer service
2. Oversee daily operations and ensure program goals (service level, quality, staffing) are met
3. Promote a culture of accountability, continuous improvement, and personal excellence
4. Communicate key updates and ensure team alignment
5. Provide feedback and performance suggestions to team members
6. Collaborate with QA, training, and recruiting teams to share best practices

🛠️ Skills & Qualifications

1. Strong understanding of contact center operations (preferred)
2. Excellent communication skills (oral and written)
3. Solution-oriented mindset with adaptability to change
4. Strong organizational and prioritization abilities

Apply now!