Customer Success Agent
We’re looking for a dynamic Customer Success Agent to support our franchise network and ensure operational excellence across payment systems, equipment, and customer experience.
📍Remote 100% | Full-time
🌐 International Project – Spanish company in the self-service laundry industry
🔑 Key Tasks:
- Resolve Tier 1 incidents within 24h (platform, connection, peripherals).
- Coordinate with external technical services and manage spare parts.
- Support smart systems and basic automation setups.
- Monitor recurring issues and suggest improvements.
- Collaborate with Operations & Marketing on customer experience.
- Assist franchisees with onboarding and support.
🧠 Profile:
- 2+ years in customer support or franchise service.
- Strong English (level 8–9).
- Experience in laundry/services sector is a plus.
- Familiarity with Freshdesk, IGEST, Nayax.
- Excellent communication, autonomy, and multitasking skills.
¿Te interesa?
Postúlate directamente en nuestra oferta o envía tu CV a 930 945 183
Requisitos
Estudios
Sobre SOLVO S.A.S
Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.
Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.
