Agente de call center bilingue Medellin (hibrido) (Ingles C1)

LOB: Nordstrom

Shift days: Monday – Sunday 12PM – 2AM PRIMER MES PRESENCIAL, LUEGO 3 DÍAS EN LA

CASA, 2 DÍAS EN LA OFICINA Y DOS DÍAS OFF, TENER PRESENTE QUE LOS DÍAS OFF

PUEDEN SER ROTATIVOS

Site: Talsa Itagui

Remuneration: COP 3.000.000 + Transportation Allowance COP

Experience: Min 6 months. English level B2+/C1

Job Description:

Driven by our Passion for People, our Customer Care Specialists

are keen on driving great customer experience. They provide client

support via PHONE/CHAT, assisting with client inquiries,

troubleshooting and general support. They respond to all client

communication via phone or chat and provide client support

regarding account inquiries, service, programs/promotions and

.com/Direct technical issues.

Ultimately, we bring people together. Whether it be our clients,

their customers, our colleagues, or our non-profit partners—we

can’t resist the fun of working with people. Each connection, each

relationship matters.

Responsibilities:

· Respond to client requests/inquiries via phone, including product

purchases, service & quality inquiries, order status, product

information, and general client support issues.

· Demonstrate high standards for quality service

· Keep up to date with product/procedural knowledge and

assessing industry trends

· Work in tandem with the quality and training team to self-manage

performance expectations

· Maintain an open communication line with Team Lead/Ǫuality

Advocate/ the Trainer and the manager for support and personal

development

· Maintain business acumen, courtesy, and professionalism when

dealing with all client contacts

· Maintains proprietary call center database (CSC) by entering

information accurately and fully documenting all client

interactions appropriately

· Be punctual to work and adhere to all schedules and deadlines

both scheduled and special project